Accountability and Feedback - Full-Day Training

Why is it so hard to have difficult conversations?

Accountability and Feedback is a six-hour training that uses “The Oz Principle” as the model to teach participants four steps to individual and joint accountability. This training is for any leader who wants to improve their communication skills. Training involves discussion around critical areas that promote accountability including: giving and receiving feedback, how to have respectful conflict, and empowering employees to problem-solve. Participants will practice using open-ended questions as well as giving feedback to support accountability.
Learning Objectives
As a result of this training, participants will be able to:

• Identify behaviors "Above The Line" and "Below The Line"
• Identify four steps to individual ownership and organizational accountability
• Review strategies to implement the four steps to accountability
• Practice asking open-ended questions during feedback sessions

Presented by: Lorraine Medici, Director of Training and Development, Express Employment Professionals
Lorraine Medici is the Director of Training and Development at Express Employment Professionals of Grand Rapids. She has successfully launched Purpose-Driven Leadership Training, a Leadership Academy targeted at helping develop managers and leaders at all levels in manufacturing and other industries. Lorraine is also certified in DISC and Emotional Intelligence training. She is an approved Training Partner with the Human Resource Certification Institute (HRCI). She is also an Associate Certified Coach and Master Practitioner for the Energy Leadership Index (ELI) Assessment. Lorraine has extensive experience as a personal development coach and workshop facilitator in the areas of leadership, teambuilding, and sales.
As a certified coach, Lorraine works closely with clients to help diagnose company challenges and provide action plans to enhance employee engagement, build stronger leadership teams, increase retention, and bring about cultural awareness through workshops and personal coaching.